Center for Disability Services

Kaplan University is committed to providing opportunities for higher education to students with disabilities and to making the online programs, activities, and facilities at the University accessible to students with disabilities. All accommodations for students with disabilities are handled via the Center for Disability Services (CDS), a division of the Academic Success Center (ASC).

Kaplan University makes every effort to provide reasonable accommodations to students presenting a documented disability. In compliance with Section 504 of the Rehabilitation Act of 1973 and the implementing regulations 34 CFR part 104 (barring discrimination on the basis of disability), and the Americans With Disabilities Act (ADA) of 1990 and the implementing regulations in 29 CFR part 1630 (1992), Kaplan University has established specific guidelines for students who are enrolled in our programs and are seeking accommodations.

Section 508 Electronic Information Technology Accessibility Policy

At Kaplan University we are working closely with our technology and compliance teams as well as external partners to ensure that we are continuously meeting the Web Content Accessibility Guidelines (WCAG), as set forth by the World Wide Web Consortium (W3C), to support the individual needs of all of our students. We are committed to empowering and engaging individuals in their pursuit of learning goals. This web page will serve as a central resource to inform interested parties of the University's efforts related to our commitment to accessibility.

Contact Information

The Center for Disability Services (CDS)
Tel: 954.515.3859
E-mail: cds@kaplan.edu
Fax: 866.422.4773 (Toll Free)
TTY: TTY users may dial 711 from their TTY phone, at no charge, to be connected with a Telecommunications Relay Services (TRS) operator who will assist with the call. For more information regarding 711, visit www.fcc.gov/guides/711-telecommunications-relay-service.


  • ADA/Section 504

    The Americans with Disabilities Act (ADA)

    The Americans with Disabilities Act (ADA) is a federal law, passed in 1990, designed to protect the rights of individuals with disabilities from discrimination based on their disability.

    Section 504 of the Rehabilitation Act

    Section 504 of the Rehabilitation Act is a federal law, passed in 1973, designed to protect the rights of individuals with disabilities in programs and activities that receive federal financial assistance from the U.S. Department of Education.

  • Request an Accommodation

    How to Request an Accommodation

    The Center for Disability Services (CDS) at Kaplan University is the primary office responsible for the coordination of services for students with disabilities.

    Students with disabilities are responsible for requesting an accommodation. Pursuant to Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990, Kaplan University will provide reasonable accommodations for students who have met the eligibility and verification requirements of the CDS.

    If you are an online student with a disability seeking an accommodation, you may submit a request by contacting your Education Advisor at 866.522.7747 (Toll Free) who will, in turn, request that the CDS contact you directly via email, or you can contact the CDS directly by telephone, email, or fax.

    The Center for Disability Services (CDS)
    Tel: 954.515.3859
    E-mail: cds@kaplan.edu
    Fax: 866.422.4773 (Toll Free)
    TTY: TTY users may dial 711 from their TTY phone, at no charge, to be connected with a Telecommunications Relay Services (TRS) operator who will assist with the call. For more information regarding 711, visit www.fcc.gov/guides/711-telecommunications-relay-service.

    If you are a campus student with a disability seeking an accommodation, you may submit a request through your designated campus disability coordinator directly by telephone, email, or in person.

    Requests for an accommodation will be reviewed on an individual, case-by-case basis.

     

    Campus Contact Information

    Augusta Campus
    Kevin Cusson
    Tel: 207.213.2500
    Email: kcusson@kaplan.edu 

    Hagerstown Campus
    Barbara Mazzocchi
    Tel: 301.766.3645
    Email: bmazzocchi@kaplan.edu

    Mason City Campus
    Patti Eden
    Tel: 641.423.2530
    Email: peden@kaplan.edu

    Cedar Falls Campus
    Lisa Balzaretti
    Tel: 319.277.0220
    Email: lbalzaretti@kaplan.edu

    Indianapolis Campus
    Debra Page
    Tel: 317.208.5311
    Email: depage@kaplan.edu

    Omaha Campus
    Krissy Putnam
    Tel: 402.431.6130
    Email: kputnam@kaplan.edu

    Cedar Rapids Campus
    Brian Whitehead
    Tel: 319.363.0481
    Email: bwhitehead@kaplan.edu

    Lewiston Campus
    Kevin Cusson
    Tel: 207.213.2500
    Email: kcusson@kaplan.edu

    South Portland Campus
    Kevin Cusson
    Tel: 207.213.2500
    Email: kcusson@kaplan.edu  

    Davenport Campus
    Angie Bowers
    Tel: 563.355.3500
    Email: abowers@kaplan.edu  

    Lincoln Campus
    Jill Mathers
    Tel: 402.474.5315
    Email: jmathers@kaplan.edu

    St. Louis Learning Center
    Christopher Woodson
    Tel: 314.205.7924
    Email: cwoodson@kaplan.edu

    Des Moines Campus
    Patricia Merck
    Tel: 515.727.6809
    Email: pmerck@kaplan.edu

    Milwaukee Campus
    Carly Ravnikar
    Tel: 414.223.2105
    Email: cravnikar@kaplan.edu

    Rockville Learning Center 
    Barbara Mazzocchi
    Tel: 301.766.3645
    Email: bmazzocchi@kaplan.edu

  • Responsibility

    Student Responsibility

    To benefit from the protection of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, it is the student’s responsibility to self-disclose a disability to the Center for Disability Services and request an accommodation. Kaplan University requires the student to provide supporting documentation, which must verify the existence of the disability and the subsequent need for an accommodation.

    University Responsibility

    Kaplan University may not discriminate against an individual on the basis of his or her disability. Kaplan University will provide reasonable required accommodations to a student with a documented disability, in order to afford the student an equal opportunity to participate within its programs, activities, and facilities.

  • Confidentiality

    Confidentiality

    Kaplan University has an obligation to maintain confidentiality regarding a student's disability. Any information collected is strictly utilized for the benefit of the student. Disability-related information is collected and maintained separately from the student's University record and housed within secure files with access limited to staff members of the Center for Disability Services (CDS). Student files within the CDS are maintained for a period of 5 years after a student's last date of attendance. After 5 years of nonattendance, a student’s disability records will be destroyed in a confidential manner.

    If a student has requested and is approved to receive reasonable accommodations, the student will be informed as to what information is being provided to the faculty or staff regarding the request.

    Except where permitted by applicable law, disability information will not be shared with non-Kaplan University employees without the student's express written permission.

  • Eligibility

    Eligibility

    If a student determines the need for an accommodation, the student must submit an Accommodation Request Form and supporting documentation to Kaplan University’s Center for Disability Services (CDS).

    To be eligible for an accommodation, the student must have:

    • A disability, as defined by the ADA, that substantially limits a major life activity and subsequently necessitates a reasonable accommodation,
    • Documentation on file with Kaplan University that supports the need for the requested accommodation, and
    • Medical documentation to substantiate the disability and how the accommodation will assist the student.
  • Verification

    Verification

    Kaplan University cannot provide an accommodation until the student’s disability has been verified by a qualified medical professional or other appropriate health care professional.

    A student with a learning disability must submit recent comprehensive evaluation results including cognitive and achievement test scores.

    The Center for Disability Services (CDS) will be responsible for notifying the student’s instructors of the specific accommodation approved by the University.

  • Nondiscrimination

    Kaplan University’s Policy of Nondiscrimination

    The University does not discriminate on the basis of race, color, religion, ancestry, national origin, age, nondisqualifying disability, gender, sexual orientation, marital status, or veteran status in the recruitment of students or in the implementation of its policies, procedures, and activities. Sexual harassment is a prohibited aspect of sexual discrimination under this policy.

    The University's policies and practices are in accordance with all applicable laws and regulations. The University has appointed compliance coordinators to assist those who have questions or concerns with respect to the University’s compliance with these laws. The name, address, and telephone number of these staff members are available through the University.

    The University has designated the following person as the Manager of the Center for Disability Services:

    Tiffani Ashline
    6301 Kaplan University Avenue 
    Fort Lauderdale, FL 33309 
    Tel: 954.515.3389
    Email: tashline@kaplan.edu   

     The University has designated the following person to resolve complaints of age or gender discrimination: 

    Justin O'Sullivan
    Director of Student Relations
    6301 Kaplan University Avenue
    Fort Lauderdale, FL 33309
    Tel: 954.515.4407
    Email: studentrelations@kaplan.edu

    The Center for Disability Services is the primary office responsible for the coordination of services for students with disabilities. Students seeking reasonable and appropriate accommodations may request, through their Education Advisor, to be placed in contact with the Center for Disability Services, or students may contact the Center for Disability Services directly.

    To view the complete Policy of Nondiscrimination, please see the University Catalog .

  • FERPA

    Family Educational Rights and Privacy Act (FERPA)

    The Family Educational Rights and Privacy Act (FERPA) affords eligible students and their parents certain rights with respect to their education records, including the right to inspect and review education records, the right to consent to disclosures of information in education records, and the right to request the amendment of education records believed to be inaccurate, misleading, or a violation of privacy.

    Students have the right to file a complaint with the U.S. Department of Education concerning alleged failures by the University to comply with the requirements of FERPA. The name and address of the office that administers FERPA is:
    Family Compliance Office
    U.S. Department of Education
    400 Maryland Avenue SW
    Washington, DC 20202-4605

    To review additional information on FERPA, please see the University Catalog.

  • Grievance Procedures

    Discrimination Grievance Procedures

    Federal law prohibits discrimination on the bases of age, race, color, national origin, sex, and disability in programs receiving federal financial assistance. Kaplan University encourages students to bring all complaints or grievances regarding such discrimination to its attention.

    A discrimination grievance is any complaint regarding discrimination on the basis of age, race, color, national origin, sex, including sexual harassment, or disability by Kaplan University or any Kaplan University employee, student, or other third party. A complainant may present a grievance through the following discrimination grievance procedures. Kaplan University will investigate all complaints or grievances fully and promptly.

    The complainant should first bring the grievance to the attention of the Discrimination Grievance Coordinator, whose name and contact information appears below, as soon as possible following the occurrence of the alleged discrimination.

    Justin O'Sullivan
    Director of Student Relations
    6301 Kaplan University Avenue
    Fort Lauderdale, FL 33309
    Tel: 954.515.4407
    Email: studentrelations@kaplan.edu

    1. The grievance must be in writing and contain the following information: 
      a. Name and address of the complainant; 
      b. Description of and date of alleged violation; 
      c. Names of persons responsible for the alleged violation (if known); 
      d. Requested relief or corrective action, if applicable; and 
      e. Any background information the complainant believes to be relevant.
    2. Upon the filing of a grievance, Kaplan University will conduct an investigation, to include taking statements from the complainant and witnesses, if applicable.
    3. Within a reasonable time, following receipt of the grievance, Kaplan University will complete its investigation and provide notice to the complainant and all alleged responsible parties of the outcome of the investigation and the basis for its decision.
    4. If Kaplan University determines that discrimination has occurred, it will take all appropriate steps to prevent the recurrence of the discrimination and to correct the effects on the complainant and others, if appropriate.
    5. The complainant may also contact the U.S. Department of Education, Office for Civil Rights at Lyndon Baines Johnson Department of Education Building, 400 Maryland Avenue, SW, Washington, DC 20202-1100, by telephone at 800.421.3481, fax 202.453.6012, or TDD 877.521.2172. A complainant may file a complaint with the Office for Civil Rights at any time before, during, or after the grievance process. The complainant does not have to complete the Kaplan University grievance process before contacting the Office for Civil Rights.

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