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Kaplan University offers over 180 degree and certificate programs all available to military, veterans, and spouses of active duty members. In addition, several programs have been developed to complement specific military occupations or programs established by the military.
The Kaplan University School of General Education courses support the academic, social, personal, and professional development of learners throughout their engagement with the University.
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Learning Center Experience
By Mary K. Lannon, PhD, Kaplan University School of Social and Behavioral SciencesCriminal Justice / Homeland Security
Police communications operators are often the first connection citizens have with the department. Each day the citizens of my city call on public safety personnel for help in emergency situations. The men and women of the police communications centers in my city process an average of 5,761 calls per day.
These individuals are knowledgeable, highly trained professionals who work closely with other police, fire, and medical personnel. Communications operators gather and relay vital information to responding officers while maintaining a calm and reassuring voice on the radio or telephone. These men and women play a critical role in ensuring the safety of our residents and our officers.
Working in a communications center provides a rewarding opportunity to support the officers working field operations. Operators are the voice on the other side of the radio, providing information and assistance to officers. Perhaps the most gratify aspect of working in a police communications center is the opportunity to help people who are in crisis.
Whether it be a criminal damage or a home invasion, people are calling for help during some of the worst situations of their lives. The ability to provide the needed assistance, advice, and resources to citizens in need makes working in a police communications center a uniquely rewarding experience.
Mary K. Lannon, PhD, is a faculty member at Kaplan University. The views expressed in this article are solely those of the author and do not represent the view of Kaplan University.
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