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Here you will find some answers to commonly asked questions about financial aid. Should you have any additional questions please contact the Financial Aid Office at 866.458.2008 (Toll Free).
Important federal student aid information is also accessible on the U.S. Department of Education Federal Student Aid website.
For Military Shopping Sheet FAQs, click here.
See below for frequently asked questions about financial aid.
What is Kaplan University's school code requested on the FAFSA?
Kaplan University’s school codes are as follows:
Online students use 004586 (Davenport, Iowa)Augusta Location: 004586Cedar Falls Campus: E00920 Cedar Rapids Campus: 004220Council Bluffs Campus: E01153Davenport Campus: 004586Des Moines Campus: E00925Hagerstown Campus: 007946Indianapolis Learning Center: 00458600Lewiston Campus: E01190Lincoln Campus: 004721Mason City Campus: E00926Milwaukee Learning Center: 00458600Omaha Campus: 008491Rockville Learning Center: 00458600St. Louis Learning Center: 00458600South Portland Campus: 009292
Are there any special benefits for active duty military?
Kaplan University offers a tuition discount on all associate's and bachelor's degree programs for active duty military personnel. See Military Benefits and Financial Aid.
How many courses must I enroll in per term to be eligible for financial aid?
Courses vary in the amount of quarter credit hours they are worth. For undergraduate programs, the total credit hours of the courses in which you are enrolled must equal or exceed 6 quarter credit hours per term to be eligible to receive financial aid. For standard graduate programs, the total credit hours must equal or exceed 4 quarter credit hours to be eligible. If you are enrolled in a nonstandard graduate program, the total must equal or exceed 2 quarter credit hours.
How may my enrollment status affect my eligibility for insurance, loans, and other financial assistance?
Your eligibility for private loans and insurance will be determined independently by the company in question. Many insurance agencies will require students to be enrolled “full time” in order to qualify for full coverage, but you should contact the appropriate provider to ensure that you understand how your status at Kaplan University will affect your eligibility.Please note that full-time status at Kaplan University requires enrollment in 12 quarter credit hours per term for undergraduate students, 8 quarter credit hours per term for graduate students in standard programs, and 4 quarter credit hours for graduate students in nonstandard programs.
What should I consider when deciding how many courses/credits to take in a term?
You should think about a number of things. First of all, to be eligible for financial aid, you must have at least half-time status (enrollment in 6 quarter credit hours for undergraduate students, 4 quarter credit hours for graduate students in standard programs, and 2 quarter credit hours for graduate students in nonstandard programs) for a given term.Some loan and insurance companies require that their customers who are college students be enrolled as full-time students to qualify for assistance (at Kaplan University this means enrollment in 12 quarter credit hours for undergraduate students, 8 quarter credit hours for graduate students in standard programs, and 4 quarter credit hours for graduate students in nonstandard programs for a given term).Therefore, if these are important to you, you should consider taking enough courses to meet the requirements. On the other hand, please keep in mind that the more courses you take in a term, the more coursework you will need to complete. Be honest with yourself. Think about the course load you can handle to achieve the high academic standards you set for yourself. If you are unsure of how many courses to take per term, discuss it with your Academic Advisor.
Beginning with the 2013-2014 award year, the U.S. Department of Education has added Unusual Enrollment History (UEH) Flags to some Student Aid Reports (SARs). Please see below for frequently asked questions.
What is Unusual Enrollment History?
Beginning with the 2013-2014 award year, the U.S. Department of Education has added Unusual Enrollment History (UEH) Flags to some Student Aid Reports (SARs). The purpose of these flags is to identify students with unusual enrollment histories who may have received Pell Grant funds at numerous institutions within a short timeframe.A conflict code (C-Code) of 359 (UEH Flag 2) or 360 (UEH Flag 3) will show up on a student’s SAR if the U.S. Department of Education believes the student has an unusual enrollment history. If the conflict code 359 or 360 is reflected on your SAR, Federal Title IV Student Aid cannot be disbursed until it is resolved.
How is Unusual Enrollment History resolved?
Once Kaplan University has identified that you have a conflict code of 359 (UEH Flag 2) or 360 (UEH Flag 3) on your SAR, the school is required to review your complete enrollment history for any school attended for the last four award years (ex: for the 2011-2012, 2012-2013, 2013-2014, and 2014-2015 award years would be reviewed).
What are some of the documents that may be needed to clear a UEH C-Code?
The documents that are requested from you will vary depending on your reason for not earning academic credit during the specified timeframe that the Pell Grant was received. Examples of additional documents may include a doctor’s note or hospital bill if you were ill, confirmation of change of address if you had to relocate, proof of unemployment if you became unemployed, a death certificate if there was a death in the family, or a military order if you had a military obligation.
Why are additional transcripts needed?
Although you may have submitted transcripts to Kaplan’s Registrar Department, the Financial Aid Office may request additional transcripts or grade reports from you for each of your previously attended institutions. This is needed so we can determine whether or not academic credit was earned during the award year in which Pell Grant funds were disbursed.
What if my Title IV eligibility is denied?
You will be denied Title IV eligibility if you fail to submit documents requested by the Financial Aid Office or if there is reason to believe that you are attending the University for the sole purpose of obtaining federal Title IV funds. If your eligibility is denied, you will have an opportunity to question and appeal the decision by contacting the Financial Aid Office and submitting a UEH Appeal Form.
How can my Title IV eligibility be regained?
If you were previously denied eligibility as a result of your unusual enrollment history, you must meet Kaplan’s satisfactory academic progress (SAP) standards in order to regain your Title IV eligibility. Students will be evaluated at the end of every term for satisfactory academic progress according to both a qualitative and quantitative standard. To review Kaplan’s SAP policy, please refer to the Kaplan University Catalog.
Where can I locate information regarding Pell Grant funds?
Information regarding Pell Grant funds can be found on the U.S. Department of Education Federal Student Aid page.
Click here to download an FAQ resource regarding the Increase Award Request form. This form is available for students to complete if they wish to increase or receive loans.
Click here to download an FAQ resource regarding the Decrease Award Request form. This form is available for students to complete if they wish to decrease or decline loans.
Notice to Students
As of November 16, 2012, you will no longer need to submit an Educational Expense Loan Application to receive excess funds. If you are receiving federal financial aid to pay for your education related costs you will automatically be eligible for the
maximum aid for which you qualify. In some cases, depending on your particular financial situation, you may be automatically eligible for aid above the direct cost of your education (tuition, fees and other related charges).
You should be cautious only to request the amount you need and not to over borrow. Over borrowing will result in increased debt and increased loan payments.
This may result in you borrowing federal student loans above the direct cost (tuition, fees, and other related charges) of your education at the University. If you elect to receive that amount, when we apply your financial aid to your student account,
we will refund any credit balance in the manner you have authorized on the Credit Balance Statement. Upon disbursement, any federal student loans returned to you can be used to repay other educational costs, or you may elect to repay part of your loans
early. It will be your responsibility to repay these loans according to their terms and conditions on your promissory note. For more information regarding loan fees, loan limits, and repayment, please
If you wish to decline, cancel, or reduce the amount of your loans awarded, you must notify the Financial Aid Office by sending an email to
firstname.lastname@example.org. At the time your student loans are disbursed, you will receive a notification from us when your loan funds are posted to your student account. You will also be provided an opportunity at that time to decline, cancel,
or reduce your loan amount.
Where can I obtain an Educational Expense Loan Application?
As of November 16, 2012, the EEL application will no longer be available for downloading or printing.
How do I request additional funding?
Students wishing to request additional funding should contact the Financial Aid Office by calling 1.866.458.2008 (non-military students) or 1.877.855.8648 (military students).
What if I send in an Educational Expense Loan Application after November 16, 2012?
In such cases, the Financial Aid Office will continue to accept and process these forms; however Kaplan will discontinue issuing them.
How do I decline any excess funding to ensure I only receive Title IV funds to cover tuition and fees?
Students wishing to decline additional funding must submit an email to email@example.com (non-military students) or Militaryfinance@kaplan.edu (military students).
How long will my request to increase or decrease my Title IV awards be valid?
Requests are valid for the current academic year only. New requests will need to be made for any future academic years or loan periods.
How long will it take for me to receive the Title IV credit on my account?
This will be dependent on your selection on the Credit Balance Statement. Students who authorize Kaplan to retain Federal Title IV funds will receive any remaining excess funds at the completion of the academic year or loan period.
What is the process to update my Credit Balance Statement?
To cancel or modify any information on the Credit Balance Statement, students should contact the Financial Aid Office by calling 1.866.458.2008 (non-military students) or 1.877.855.8648 (military students) to request the scheduling of a new Credit Balance Statement.
Will my current financial aid package be revised?
Students whose Financial Aid package was completed prior to November 16, 2012, will have their packaging remain the same. If any adjustments are needed the Financial Aid Office will adjust all Federal Title IV funds scheduled to reflect the maximum eligible amount up to the Cost of Attendance.
Where can I locate information regarding Title IV loan amounts and loan limits?
Information regarding loan amounts and loan limits can be found on the U.S. Department of Education Federal Student Aid page.
See below for frequently asked questions about federal Stafford loans.
What are federal Stafford loans?
Federal Stafford loans are fixed-rate educational loans sponsored by the federal government. Two types of federal Stafford loans are available to undergraduate students: subsidized and unsubsidized.
As of July 1, 2012, graduate students are only eligible for unsubsidized Stafford loans.
What is the difference between subsidized and unsubsidized federal Stafford loans?
Subsidized loans: the U.S. Department of Education pays the interest while you are enrolled at least half-time in an institution of higher education.
Unsubsidized loans: You are responsible for paying all interest that accrues after disbursement. You have the option of capitalizing the interest while in school and deferment periods or repaying the interest while in school on a quarterly basis.
What fees are associated with federal Stafford loans?
Federal Stafford loans carry a net origination fee. The fees apply to both subsidized and unsubsidized loans. This means you will not be receiving checks for the full loan amount. For information on Stafford Loan and Plus Loan fees, visit the U.S. Department of Education site: https://studentaid.ed.gov/sa/types/loans/interest-rates.
What are the interest rates for Federal Direct Student Loans?
Effective July 1, 2015, the interest rates for Direct Loans disbursed between July 1, 2015 and June 30, 2016 are fixed as follows:
For the most up-to-date information regarding Federal Direct Student Loan interest rates, please visit the U.S. Department of Education.
How much can I borrow from the federal Stafford loan program?
The amount you may borrow is determined by several factors:
Note: dependent undergraduate students whose legal guardians do not qualify for a Parent PLUS Loan may qualify for the same maximum amounts as independent students.
What is the difference between a dependent and independent student?
An independent student must meet one or more of the following criteria:
If you do not meet one or more of the criteria above, then you are considered a dependent student.
How can I track how much money I have borrowed and how much I have to pay back?
You are able to track your total federal Stafford loan indebtedness from all schools attended at www.nslds.ed.gov. Students are able to access details about each loan, including lender information. Please note you will need to have your U.S. Department of Education FSA ID.
When does repayment begin for federal Stafford loans?
You have a 6-month grace period from the day you graduate, withdraw, or drop below half-time enrollment status.
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