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    Robert C. Smiles, Adjunct Faculty, Medical Office Management

    Dr. Robert C. Smiles received a Bachelor of Science in Biology from the University of Maryland, College Park, Maryland. He holds a master’s degree in health care administration from Bellevue University, Bellevue, Nebraska, as well as a PhD in health care administration from Capella University, Minneapolis Minnesota, specializing in stress reduction and organizational change resistance, both inter and intradepartmental applications. 

    Currently, Dr. Smiles is a marketing and admissions director in the long term care industry, where he supervises marketing teams in multiple markets with the hopes of developing applicable implementation plans centered on financial reimbursement of aged accounts and sales policies for multiple organizational locations. In 2010, Dr. Smiles joined the Kaplan University School of Health Sciences as an adjunct professor.

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    Faculty Development Activities Attended:

    1 -Title: CTL Virtual Collaboration |  Activity Type: Training |  Sponsoring Organization: Kaplan Univeristy |  End Date: 15 December 2015 | 
    2 -Title: Blending Learning |  Activity Type: Training |  Sponsoring Organization: Kaplan Univeristy |  End Date: 04 December 2014 | 
    3 -Title: Communications GEL |  Activity Type: Training |  Sponsoring Organization: Kaplan Univeristy |  End Date: 04 December 2014 | 
    4 -Title: Designing Power Point |  Activity Type: Training |  Sponsoring Organization: Kaplan Univeristy |  End Date: 04 December 2014 | 
    5 -Title: Productivity Tools & Strategies CTL015 |  Activity Type: Training |  Sponsoring Organization: Kaplan Univeristy |  End Date: 04 December 2014 | 
    6 -Title: CTL Student Code of Conduct |  Activity Type: Training |  Sponsoring Organization: Kaplan Univeristy |  End Date: 15 December 2013 | 
    7 -Title: CTL Discussion Boards |  Activity Type: Training |  Sponsoring Organization: Kaplan Univeristy |  End Date: 14 December 2013 | 
    8 -Title: CTL Grading and Feedback |  Activity Type: Training |  Sponsoring Organization: Kaplan Univeristy |  End Date: 14 December 2013 | 
    9 -Title: CTL LOM Implementation Training (CTL018) |  Activity Type: Training |  Sponsoring Organization: Kaplan University |  End Date: 6 December 2012 | 
    10 -Title: CTL003 |  Activity Type: Training |  Sponsoring Organization: Kaplan University |  End Date: 5 December 2012 | 
    11 -Title: CTL006 |  Activity Type: Training |  Sponsoring Organization: Kaplan University |  End Date: 5 December 2012 | 
    12 -Title: PD102 Workshop |  Activity Type: Training |  Sponsoring Organization: Kaplan University |  End Date: 8 December 2011 | 
    13 -Title: PD102 Workshop |  Activity Type: Training |  Sponsoring Organization: Kaplan University |  End Date: 8 December 2011 | 
    14 -Title: PD102 Workshop |  Activity Type: Training |  Sponsoring Organization: Kaplan University |  End Date: 8 December 2011 | 
    15 -Title: PD102 Workshop |  Activity Type: Training |  Sponsoring Organization: Kaplan University |  End Date: 8 December 2011 | 
    16 -Title: CHANGE RESISTANCE AND POSITIVE COPING STRATEGIES OF REGISTERED NURSES: A PHENOMENOLOGICAL STUDY |  Activity Type: Other |  Explanation: Dissertation for PhD in Health Care Administration/Dotor of Philosophy |  Sponsoring Organization: Capella University |  City: 225 South 6th Street |  End Date: 15 August 2011 | 
    17 -Title: PD101-127 |  Activity Type: Other |  Explanation: Training / Workshops / Continuing Education |  Sponsoring Organization: Center for Teaching and Learning |  End Date: 4 May 2010 | 
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